GPSmile 62G

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Q & A  (English)

1. Why power on or click Reset the GPSmile 62G and it just freeze to show Holux start-up screen without any other reaction?

The root cause should be the system files lost or broken, you have to send it back to us for 
reapir, the device have re-update the OS system firmware again.
 
Please try to contact your original reseller for support to execute repairing process.
Or you can contact our customer and repair service unit for supoort~ 
e-mail: RMA@holux.com

2. How many capacity of memory card can be supported on GPsmile 62G device?

The GPSmile 62G can support the maximum of Micro-SD card is 8GB(and also support SDHC format).
How ever, the current SD card of manufacturer and vendor are too many, we couldn't guarantee 
that all of them can be supported, therefore we would suggest you trying to buy some big brand
of vendor~ such as:SanDisk、Kingston、Transcend....。

3. Why my latptop can dectect the GPSmile 62G, when it is connecting by USB cable?

The problem should be the USB port of voltage isn't enough or stable to start-up USB connections.
Therefore we would suggest you trying to change another USB port or laptop to check again.
If the problem still persist, the device should be a problem. Please try to contact your 
original reseller for support to execute repairing process.
Or you can contact our customer and repair service unit for supoort~ 
e-mail: RMA@holux.com

4. Where can I get the GPsmile 62G of battery to replace by myself?

Unfortunately, this model of battery was belonged to embedded system, it didn't sell for after 
market and it wasn't easily to replace by yourself.
If you really get the battery un-chargeable issue please try to contact your original reseller 
for support to execute repairing process.
Or you can contact our customer and repair service unit for supoort~ 
e-mail: RMA@holux.com


5.Can GPsmile 62G support to receive the RS-232 signal?

Currently, we only two models(GPSmile 62G / 61E) can support to receive the URAR signal by mini-USB interface port. And it worked for receiving TMC signal when you had used external TMC receiving module by mini-USB interface, then your navigation softwawre should decode the TMC message protocol.


If you really need to use with RS-232 interface, it extra need to be made the converting cable from mini-USB(URAT) to DB9(RS-232) interface, then it should be compatible with our PND.

Please refer this File:Nav 62G & 61E + RS232 Y cable working diagram.pdf diagram file.

This kind of special converting cable should be made for customization, if Sir or Madam really have interesting please try to contact with our sales~ sales@holux.com


6. Does GPSmile 62G includes to support TMC capability?

Yes, it can support to receive the TMC signal by mini-USB port (UART signal) of device.
Currently, our other models (GPSmile 61E & 62F) can also support the TMC module by external 
connection.

7. I bought 62G in Singapore but where can I download or update the map files?
Holux just belong to manufacturing GPS receiver of expert and provide technical and repair service for hardware device. And Holux sell these GPS hardware devices to abroad distributor of customer.

Then the local distributor will take responsible to decide which kind of map navigation be used and attached the backup CD of map navigation into the package.

Therefore we (Holux) really don’t have any map software reference or development skill.

But I think you may contact our local distributor in Singapore for support directly, they could help you. Sorry to make you inconvenience!


EastGear Pte Ltd

42 Horne Road

Singapore 209066

Tel: (65) 6837 1582

Fax:(65)6837 1583

Email: support@eastgear.com

Website: http://www.eastgear.com 


8. I just bought car GPS GPSmile 62G in Singapore, How can I register the product warranty online?

Unfortunately, we don’t provide this kind of register service for warranty.
The register function was made for online store when you need to buy something on Holux website.
Holux will base on warranty card to execute the repair service (normally, 1 year).

Therefore we think the register service should be served by you local distributor or reseller. 
you may contact our local distributor in Singapore, they could help you.

EastGear Pte Ltd
42 Horne Road
Singapore 209066
Tel: (65) 6837 1582
Fax:(65)6837 1583
Email: support@eastgear.com 
http://www.eastgear.com

9. The package only supplys a Car charger and USB cable, how to keep charging for 8 hrs?

Yes, you are right. But we provide this information was the normal instruction from battery vendor provided.
Normally, we had already tested the battery charge function in few times before shipping.
You can directly normal operation when the device be plugged the car charger.

By the way, if you really need the home adapter you can refer our Online store website.
Pls. choose the “Home Adapter” item and click the “67077-11N Home Adapter”, it can work compatible with each other.
Website : http://www.holux.com/JCore/en/support/partProductList.jsp

  Home Adapter-01.JPG

Or you can directly contact our customer service of Online store~
Contact information : online_store@holux.com


Q & A  (Chinese)

1. 請問,62G開機時就停留在開機畫面而不會動,用重置鍵没有作用;是否有解決的方法?

此部分可能您機器內的系統檔案有遺失或損毀所導致,故得要將機器送回維修,重新更新安裝OS與應用程式檔案。 
再請您直接與你當初購買商聯繫,進行送修程序;或與我們客服維修單位連絡,她們也會協助處理。

Holux客服維修單位
電話: 03-6687000轉1281或1282
e-mail: RMA@holux.com

2. 請問,GPSmile 62G一定要再開機時才會進行充電嗎?

機器只要一感應到外電供應時,便會自動開機了;故您會覺得是在開機狀態下才能充電,您可再按power鍵,將機器關閉。
此狀態下,充電器仍會對機器進行充電;充飽時,LED燈便會由紅色變綠色了。

3.請問GPsmile 62G可使用到多大的記憶卡?

而GPSmile 62G可以支援Micro-SD card最大容量8GB(可支援SDHC的規格);而由於目前SD card的廠牌眾多,我們無法
保證可以支援全數的廠牌。我們會建議您購買較大廠商之SD Card,例如:SanDisk、金士頓、友勁、創見等。

4.請問62G之電池可以自行更換嗎?

抱歉,此電池屬內建、非可自行替換式的;故外面並無販售,你需送回原廠來進行替換。
您可與你當初的購買商聯繫;請她們協助你確認或送回我們原廠處理。
或您也可直接與我們的客服維修單位聯繫,她們也會協助你處理的~

Holux客服維修單位
電話: 03-6687000轉1281或1282
e-mail: RMA@holux.com

5.請問62G有辦法避免汽車啟動時,PND自動開機嗎?之前的GPSmile 55都是用手動開關機。

此部分並無法來變更,因為當PND於關機狀態時;只要有外電供應接上時,機器便會因偵測到外部供電而自動開機,所以汽車一發動,PND也就跟著開機了。對此我們只能建議您,利用機器上左上角之<電源開關鍵>;於機器開機後,再利用此鍵來自行開關機啟動。如下圖所示~

 62G頂視圖.JPG


6. 請問62G在充電時無顯示通電百分比只顯示打勾圖示,那如何知道電力充飽了?

抱歉,目前的設計確實無顯示充電百分比;只能透過充電之LED燈,來確認電池是否充飽了。
一般LED燈顯示為紅燈、表示仍在充電中;顯示綠燈、則表是電池已充飽了。若未還有燈號顯示異常的問題,那請您直接與
你當初的購買商聯繫,請她們協助進行檢修的程序處理。或您可與我們的客服維修單位聯繫,她們也會協助您處理的~

Holux客服維修單位
電話: 03-6687000轉1281或1282
e-mail: RMA@holux.com

7. 請問,62G之多媒體功能使用時,影片撥放為何會有延遲lag的情形?

目前WMV有分3種profile格式 (Simple / Main / Advanced),而62G記憶體DDR RAM 目前只有128MB;當執行WMV的檔案屬simple profile時,所耗費的記憶體處理量,仍夠負荷播放。但到main profile的等級(甚至Advanced以上)時,其播放運算處理之記憶體便有不足的情形;故會有機會出現播放不順暢與lag的情形。

而一般影音處理的檔案來說,容量越小的都屬解析度與位元速度值都較低,所以佔CPU與記憶體的資源都較少,播放起來便比較順。
相對的影音檔容量越大,其解析度與位元速度值就較高,所以佔CPU與記憶體的資源相對更高。
因此目前只能您轉檔為較低等級之解析度(320x240),才能夠於我們PND上播放順暢;您可參閱附件檔案之格式範例與相關論壇討論之影音轉檔程式。我們並無特別限定轉檔程式,但會建議您用微軟本身相關的影音程式來轉檔,相容性會更好!


您可參閱該File:PND測試檔案格式.pdf說明檔,有格式範例的說明。

另外也有相關論壇再介紹說明影音轉檔的建議,可參閱該File:PDA看高畫質AVI檔- Mobile01 討論群組.pdf說明檔。


8. 請問,GPSmile62G 專用導航精靈 H9 主程式可以下載,但H9_MAP台灣地圖卻無法下載,為何?

我們推測可能瞬間的下載流量過大導致;另位提醒您,公司會針對續傳軟體部份有限制同一個IP可下載的檔案數。
故部建議您使用續傳軟體,我們建議您,是否換另一台電腦;至相同的Holux官網連結處,再嘗試下載一次看看。
若您仍無法下載的話,再請與我們客服維修單位聯繫;他們會協助提供您更新檔案~ RMA@holux.com

9. 購買62G全新,充電時LED燈一直都亮綠燈耶!買不到兩天電池就掛了,無法蓄電;沒插電開不了機.說明書說最好不要用USB充電,因為電壓不足,是這樣嗎??

確實不建議以電腦USB port來充電(因為電腦USB之電壓不足,會導致無法有效充電);請直接以車充來充電。

而目前的產品皆無包含旅充配件(屬簡配),原則上在行駛時透過車充充電即可;若您確實有需要旅充的話,可至Holux官網進行購買。
至Holux網站上之線上購物~ http://www.holux.com.tw/en/support/partProductList.jsp  
選取”旅充”後、再點選” GPSmile61/62/62E/63A/雪精靈”,您便可於下方看到購物視窗來進行採購即可,如下圖所示~
Online Store-01.JPG

若您不便以註冊方式來進行購買,那你也可來信與我們的線上購物單位聯繫;提出你的需求,她們也可協助你處理~ online_store@holux.com


10.請問GPsmile 62G的導航機,想格式化再重新灌入主程式及圖資,但一直無法格式化內建磁碟,請問要如何解決?

目前該款機型屬使用較新的晶片部分,故確實無法支援Window系統功能的格式化,只能以單純的文書編輯程序(清除/新增)。
目前此部分仍待與廠商確認處理中,故您握要更新圖資;目前仍可暫先以清除 / 新增的方式來做更新,機器仍可正常運作。


11.請問GPsmile 62G之影音.音樂.相片應放置哪各資料夾才可顯示?

此部分請參閱該File:62G-如何使用多媒體功能.pdf操作說明檔,有細部的說明。


12.請問GPsmile 62G是否可支援接收RS-232訊號輸入?

目前有兩款機型(GPSmile 62G / 61E),確實是有支援URAR訊號輸入至導航機裡。而其應用就是用來做TMC的訊號接收,當以TMC的模組接收外接,其訊號輸入介面為mini-USB(URAT訊號)接頭;使PAPAGO的軟體會解讀該訊號之資訊。
故若要RS-232的應用,可能需要另外做個轉接的Cable;介面為mini-USB(URAT)轉DB9(RS-232)方式來外接,這樣應可與PND結合應用。

此部分可參閱該File:Nav 62G & 61E + RS232 Y cable working diagram.pdf示意圖說明檔!

而該特殊轉接cable需另外客製,若有興趣可在與我們業務接洽~ sales@holux.com


13. 請問,62G到PAPAGO網站註冊,為何沒有此機型的型號可註冊,請問該如何註冊又該下載何種版本的圖資?

由於此產品的導航軟體屬Holux請圖資商(PAPAGO)為我們客制設計的軟體,故您無須至PAPAGO官網來註冊更新。
您未來要下載圖資,可至Holux網站上之<服務與支援>處點選;此部分可參閱該File:圖資下載.pdf更新說明檔。

 
14.請問62G欲使用即時路況資訊功能(TMC),哪裡可以購買?

可至Holux官網之"線上購物"區來進行購買,link~ http://www.holux.com/JCoreTW/en/support/partProductList.jsp 

類別請選取"TMC接收器"、型號請選取"GPSmile63A/GPSmile62G",如下圖所示~

 TMC-02.JPG

若您不便以註冊方式來進行購買,那你也可來信與我們的線上購物單位聯繫;提出你的需求,她們也可協助你處理~ online_store@holux.com
 
14. 請問為何使用62G在我的車上,其機器卻都花很久時間才定位,是否擋風玻璃的隔熱紙會有影響?

是的,隔熱紙確實會有影響;只是不同牌子的隔熱紙,影響GPS接收的程度也不同。

首先一定要知道,GPS這種電子產品要獲得最佳的接收效能;勢必要在戶外空曠的環境下(無遮蔽物),才能獲得最好的定位效能。

所以只要有任何影響輻射電波的物質,都會導致GPS的定位效能變差;其中以金屬物質的影響最大。

而目前市面上的隔熱紙主要訴求有3大功能~

1.可見光穿透率      2.紅外線阻隔率      3.抗UV能力

其中就以紅外線阻隔這功能,對GPS的接收影響最大;因為隔熱紙為達到此功能,匯鍍上一層金屬膜。而該膜的金屬成份,便對GPS的定位造成很大的影響;所以可能紅外線阻隔率越高的隔熱紙,其GPS所需花費定位的時間會更長、甚至無法定位!

一般若要GPS能有最佳的定位訊號,擋風玻璃無隔熱紙是最好的;不然只能建議,要尋找紅外線阻隔率較低的廠牌隔熱紙,但不管如何一定都會對GPS的定位效能上造成影響。
您可參閱該File:汽車隔熱紙選擇.pdf說明檔,是有雜誌針對隔熱紙的影響來介紹。


Other notice / 其它備註

[1] Repair issue / 維修保固問題

[2] GPS fault maintance process/GPS故障維修處理程序

[3] Map issue / 圖資問題

[4] SD card issue / 記憶卡問題

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