Tracker 007

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Q & A  (English)

1. I got the Tracker 007 prodcut but the Tool CD was empty, where can I get the utility or instruction?

Normally, our GPS tracker device only sells and provide to professional tracking system service of company.
Because they have a complete tracking system and also work appropriate with GPS tracker of hardware device, then they will service to consumer.
Therefore Holux will provide empty Tool CD to them and they will attach related file into CD what they want to provide then sell to the market by themselves.

So, we just a little confused where did you buy this tracker device?
Because it should be handled by tracking system company.
What ever, if you are this kind of tracking system company and you want to test our device please try to download the related information as belwo weblink~ http://www.holux.com/webdav/fae/Tracker/Tracker007_Tool.zip
There have included user manual, setting utility and our Holux Demo server but we have to remind you~ The Holux ezSpot_demo server just only works for testing, it didn’t support liked the complete tracking system service.

2. I want to test the 007 with reporting interval time 30 second, how should I do?

Frist of all, please try to download the related information as belwo weblink, becasue you have a suitable utilities to operation~ http://www.holux.com/webdav/fae/Tracker/Tracker007_Tool.zip

And try to refer this File:Tracker Example-1.pdf file, it would have detail instruction for setting example。


3. How can I find and download the instruction of your product GPS Tracker 007 in my language ITALIAN?

We have to let you know, the tracker 007 had old and latest model version as below photo show~
<Old hardware version>

 Tracker-01.JPG

If your product was this version, we had user manual for Italian language.
Please try to fill the "Support" enquiry system, then then we'll provdie to you later

<New hardware version>

 Tracker-02.JPG


Unfortunately, if you was this latest model, we only have English user manual without others.

4. we purchased this product and tried to register the product on ezSpot web-page but it was told that IMEI-number had already registered, what can I do?

Normally, our GPS tracker device only sells and provide to professional tracking system 
service of company.
Because they have a complete tracking system and also work appropriate with GPS tracker of hardware 
device, then they will service to consumer.
Therefore Holux will provide empty Tool CD to them and they will attach related file into CD what 
they want to provide then sell to the market by themselves.

And Holux ezSpot_demo server just only works for testing, it didn’t support liked the complete 
tracking system service.
 
So, we just a little confused why you could sell our tracker?
Because it should be handled by professional tracking system company.
What ever, if you could provide IMEI code to us we could erase this IMEI on our ezSpot Demo server.
Please try to click the left up tag of "Support" item to fill the enquiry form. 
But we have to remind you our Holux Demo server is only for demo testing, not service for popular 
tracking system.
 
Sorry to make you inconvenience.

5. Does Tracker 007 have supported motion sensor?

We have to let you know, the tracker 007 had old and latest model version as below photo show~
<Old hardware version>

 Tracker-01.JPG

If your product was this version, it didn't embed G-sensor (motion sensor) function.

<New hardware version>

 Tracker-02.JPG


If your device was this latest model, it had embedded G-sensor and could support it.

6. How to configure the 007 via SMS reporting with TrackerDevice utility? Is there a guide or technical documentation? ?

Please try to refer this File:Tracker Example-2.pdf file, it would have detail instruction for setting example。


7. I have a 007 device and need to configurate reporting interval time (5min) by SMS, does any instruction that can refer?

Please try to refer this File:Tracker Example-3.pdf file, it would have detail instruction for setting example。


8. Can I get the location snapshot on personal mobile phone by Tracker 007 feedback, and how to do that setting?

Please try to refer this File:Tracker Example-4.pdf file, it would have detail instruction for setting example。


9. I need windows7 Driver for Holux Tracker-007, where can I get it?

First of all, 007 just only have one version driver for all of Window platform, you could 
download on Holux website.
How ever, we have to remind you our Tracker still have a chance to get un-connection issue with 
random on Win 7 platform.  figure out what root cause.
If this issue really happen we didn't know and hadn't suitable solution can provide to you, 
currently. 
We would suggest you to change another laptop or windows platform to use it.

10. We are looking for a tracking system for smart phone application, does Holux have any tracker could fill the bill?

Please try to refer this File:Holux Tracker 007 introduction.pdf file, it would have detail instruction for our Tracker 007 application。

If you really have interest, please try to contact with our sales for some detail discussion.

Sales contact information : sales@holux.com


11. I don't know what is different the Car mode/ Pet mode or Motorcycle mode were worked for, could you explain to me?

Please try to refer this File:Tracker Example-5.pdf file, it would have detail introduction for these three working mode.




Q & A  (Chinese)

1. 請問Tracker 007傳輸回至HTTP伺服器時,亦是否有相關格式可提供,以利客制化相關系統,以供我們的客戶使用?

目前我們的Tracker 007可支援HTTP, TCP/IP, UDP等三種方式傳輸,而傳輸格式支援為<TEXT> 及 <Binary>之檔案格式。
至於與平台之間相關通訊協定指令,我們也有command guide能提供參閱;以便追蹤平台decode,但必須簽訂NDA。
若您有自己的追蹤系統,且對我們的產品有興趣想測試;你可與我們的台灣業務聯繫購買樣品(或我們可拜訪您實際討論),我們會
以專案客人方式來與你配合。

2. 請問Tracker 007 已經上線工作了一段時間,為希望能有效追蹤;是否可以設定按下電源按鍵,機器也無法關機嗎?

目前硬體上設計之Power on / off的開關件,一定會有開關機的作用;且這屬攜帶式追蹤器,若更改為無法關機,相對便
無法關機,於產品使用上是不合適的設定。
與所謂的AVL車用追蹤器不同,此類型便是接車上的電才會開啟、熄火便消耗電池電力;本身無開關鍵,機身屬隱藏式的。
所以目前007無法禁止關機,若你有這樣的特殊應用需求;會建議考慮使用我們GR-551的車用AVL追蹤器。

Other notice / 其它備註

[1] Repair issue / 維修保固問題

[3] GPS fault maintance process/GPS故障維修處理程序

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