GPSmile 62AS

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Q & A  (English)

1. Why power on 62AS and it just freeze to show Holux start-up screen without any other reaction?

The root cause should be the system files lost or broken, you have to send it back to us for 
reapir, the device have re-update the OS system firmware again.
 
Please try to contact your original reseller for support to execute repairing process.
If you bought in Singapore I think you may contact our local distributor in Singapore for support,
You can refer the item 6 there has a contact information.
Or you can contact our customer and repair service unit for supoort~ 
e-mail: RMA@holux.com

2. Why my latptop can dectect 62AS, when it is connecting by USB cable?

The problem should be the USB port of voltage isn't enough or stable to start-up USB connections.
Therefore we would suggest you trying to change another USB port or laptop to check again.
If the problem still persist, the device should be a problem. Please try to contact your 
original reseller for support to execute repairing process.

If you bought in Singapore I think you may contact our local distributor in Singapore for support,
You can refer the item 6 there has a contact information.
Or you can contact our customer and repair service unit for supoort~ 
e-mail: RMA@holux.com

3.How many capacity of memory card can be supported on this device?

The 62AS can support the maximum of Micro-SD card is 8GB(and also support SDHC format).
How ever, the current SD card of manufacturer and vendor are too many, we couldn't guarantee 
that all of them can be supported, therefore we would suggest you trying to buy some big brand 
of vendor~ such as:SanDisk、Kingston、Transcend....。

4. Where can I get the 62AS battery to replace by myself?

You can go to our "online store" to buy it on Holux website.

Please go to this link~ http://www.holux.com/JCore/en/support/partProductList.jsp

And Category chooses "Battery", Model chooses "GPSmile61/62/FunTrek130" as show below~

Battery-04.JPG

Or you can directly contact our customer service of Online store~
Contact information : online_store@holux.com

5. Why the 62AS can't receive the GPS signal?
It could be the GPS module fault, how ever we would suggst doing simple test to verify, the procedure is below~

1. Please take 62AS to outdoor of open sky to test the GPS signal.

2. Please power on device and go to "Setting" --> "Gps viewer" function to verify whether it can get fixing location and GPS signal.  You can refer this file File:GPS Viewer-03.pdf to check out.

If the problem still persists, please try to contact your original reseller for support to execute repairing process.

If you bought in Singapore I think you may contact our local distributor in Singapore for support, You can refer the item 6 there has a contact information. Or you can contact our customer and repair service unit for supoort~ e-mail: RMA@holux.com  


6. I bought 62AS at Singapore but where can I download or update the map files?
Holux just belong to manufacturing GPS receiver of expert and provide technical and repair service for hardware device. And Holux sell these GPS hardware devices to abroad distributor of customer.

Then the local distributor will take responsible to decide which kind of map navigation be used and attached the backup CD of map navigation into the package.

Therefore we (Holux) really don’t have any map software reference or development skill.

But I think you may contact our local distributor in Singapore for support directly, they could help you. Sorry to make you inconvenience!


EastGear Pte Ltd

42 Horne Road

Singapore 209066

Tel: (65) 6837 1582

Fax:(65)6837 1583

Email: support@eastgear.com

Website: http://www.eastgear.com 


  7. Where can I get the manual for GPSmile 62AS?

Mostly, this mode was made for customization therefore it should be provdied by customization customer.

How ever, you still could try to donwload on this weblink ~  http://www.holux.com/webdav/fae/GPSmile62AS_UM_EN.pdf  

But If you bought this device in Singapore, I think you may contact our local distributor for support directly, they could help you.  inconvenience!


EastGear Pte Ltd

Email: support@eastgear.com  

Website: http://www.eastgear.com  

8. I just bought car GPS GPSmile 62AS in Singapore, How can I register the product warranty online?

Unfortunately, we don’t provide this kind of register service for warranty.
The register function was made for online store when you need to buy something on Holux website.
Holux will base on warranty card to execute the repair service (normally, 1 year).

Therefore we think the register service should be served by you local distributor or reseller. 
you may contact our local distributor in Singapore, they could help you.

EastGear Pte Ltd
42 Horne Road
Singapore 209066
Tel: (65) 6837 1582
Fax:(65)6837 1583
Email: support@eastgear.com 
http://www.eastgear.com

Other notice / 其它備註

[1] Repair issue / 維修保固問題

[2] GPS fault maintance process/GPS故障維修處理程序

[3] Map issue / 圖資問題

[4] SD card issue / 記憶卡問題

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